How-To

Mac - Submitting a Help Request

Requesting support from your Mac computer.

Mac - Enrolling in MDM

Enrolling in the MDM (Mac) What is an MDM? An MDM, or "Mobile Device Management" platform allows your IT personnel to remotely install software, update your Mac, ...

Mark Email as Spam/Junk/Phishing

Outlook Desktop Application Right Click on the Email You will now have two options, towards the bottom. Users can "Ignore" the email, which will delete is and ignore all threa ...

Adobe Acrobat - Account Creation and Login

You've received an email to set up a workplace Adobe login... Now what? Easy! Follow this simple guide to enable Adobe services on your account so you can use it on the Remote Des ...

Windows - Change your Default PDF Handler

After certain updates you may need to change your default PDF handler. To do this, find a PDF file on your computer, right click, and hover over "Open with" then, at the bottom of ...

Stop Chrome Website Notifications

How notifications work By default, Chrome alerts you whenever a website, app, or extension wants to send you notifications. You can change this setting at any time. When you brow ...

Cleaning up Outlook Inbox

You might receive a message that you are nearing your Outlook storage quota. You can clean up your mailbox by following the steps below. Visit outlook.com Verify that you're lo ...

Windows - Submitting a Help Request

Find the CCS, Inc. logo in the System Tray You may have to click the ∧ to reveal the CCS, Inc. icon. Click on the icon and then click Submit a Help Ticket Submit the for ...

Google - Enable 2SV (2FA)

Turn on 2-Step Verification With 2-Step Verification, also called two-factor authentication, you can add an extra layer of security to your account in case your password is ...

Checking to see if Sync is enabled for Google Chrome

To Enable Sync, first you will have to be signed into your Chrome profile. To see if you are signed into your Chrome Profile. To see if you are signed into your Chrome Profile, ope ...

Using the CCS Utilities

When your computer is onboarded with CCS, there are three core applications that are installed to make your computer more secure, stable, and reliable. CCS, Inc. Remote Monitorin ...